Legal

Terms of Service

Last updated: December 2025

Introduction and Acceptance

Welcome to Property Stats. These Terms of Service ("Terms") govern your access to and use of the Property Stats platform, including our website, applications, and services (collectively, the "Service").

By accessing or using Property Stats, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

You must be at least 18 years old to use this Service. By using the Service, you represent and warrant that you are at least 18 years of age.

Description of Service

Property Stats is a property market intelligence platform that provides:

  • Aggregated property market data and analytics
  • Market trends, pricing analysis, and statistical reports
  • Agent performance metrics and market share insights
  • Interactive dashboards and data visualisations

Our Service provides market intelligence for informational purposes. We do not provide property valuations, investment advice, or recommendations for specific properties or transactions.

User Accounts

To access certain features of the Service, you must create an account. If you are registering on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and references to "you" shall include both you and the organisation. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Maintain the security and confidentiality of your login credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorised access or security breach

We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for extended periods.

Subscription and Billing

Free Trial

New organisations receive a 30-day free trial with access to core platform features. During the trial period, organisations are limited to 5 team members. No payment information is required to start your trial.

Subscription Plans

After your trial expires, a paid subscription is required to continue accessing the platform. Subscriptions are billed on a per-seat basis, where each team member in your organisation counts as one seat. Billing is processed monthly in advance.

Billing and Payment

  • Payments are processed securely through Stripe. We do not store your payment card details on our servers.
  • Subscriptions automatically renew each billing cycle unless cancelled.
  • When you add team members, you will be charged a prorated amount for the remainder of the current billing period.
  • When you remove team members, a prorated credit will be applied to your next invoice.
  • Current pricing is available on our billing pages within the platform.

Payment Failure

If a payment fails, we will attempt to process it again and notify you by email. You will have a 7-day grace period to update your payment method. If payment is not resolved within this period, access to the platform will be suspended until payment is successfully processed.

Cancellation

You may cancel your subscription at any time from your billing settings. Upon cancellation:

  • You will retain access to the platform until the end of your current billing period.
  • No further charges will be made after cancellation.
  • You can resubscribe at any time to regain access.

Refunds

Subscription fees are non-refundable. We offer a generous 30-day free trial so you can fully evaluate the platform before committing to a paid subscription. Prorated credits are applied automatically when you remove team members from your organisation. In exceptional circumstances, refund requests may be considered at our discretion.

Price Changes

We may change our subscription prices from time to time. We will notify you of any price changes at least 30 days before they take effect by email to the address associated with your account. Price changes will apply from your next billing cycle after the notice period. If you do not agree with a price change, you may cancel your subscription before the new price takes effect.

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service for any illegal or unauthorised purpose
  • Attempt to gain unauthorised access to any part of the Service
  • Interfere with or disrupt the Service or servers connected to the Service
  • Use automated systems, bots, or scraping tools to access or extract data
  • Reproduce, redistribute, or commercially exploit any content without authorisation
  • Impersonate any person or entity or misrepresent your affiliation
  • Use the data to compile competitive databases or services
  • Share account credentials or allow multiple users to access a single account

Intellectual Property

The Service and its original content, features, and functionality are owned by Property Stats and are protected by copyright, trademark, and other intellectual property laws.

This includes, but is not limited to:

  • The platform interface, design, and user experience
  • Analytics methodologies, algorithms, and data processing techniques
  • Charts, visualisations, and report formats
  • Trademarks, logos, and brand elements

You may not copy, modify, distribute, sell, or lease any part of our Service without explicit written permission.

Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Property market data displayed on our platform is aggregated from publicly available sources and third-party data providers. We make reasonable efforts to ensure data accuracy but cannot guarantee that all information is complete, current, or error-free.

Disclaimers

Market Data: The property market data and analytics provided are for informational purposes only. This information should not be relied upon as the sole basis for making property investment, purchase, or sale decisions.

Data Accuracy: Data is aggregated from third-party sources and publicly available information. We make reasonable efforts to ensure accuracy but cannot guarantee that data is complete, current, accurate, or error-free. Data may contain inaccuracies, omissions, or become outdated. You acknowledge that you use the data at your own risk and should independently verify any information before making decisions based upon it.

No Professional Advice: Property Stats does not provide property valuations, financial advice, investment recommendations, or professional real estate services. Always consult qualified professionals before making property-related decisions.

Service Availability: The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted, error-free, or secure access to the Service. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control.

Service Modification and Discontinuation: We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service. If we permanently discontinue the Service, we will make reasonable efforts to provide advance notice to active subscribers.

No Warranty: To the maximum extent permitted by law, the Service is provided without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Property Stats and its directors, employees, partners, and affiliates shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Any loss of profits, revenue, data, or business opportunities
  • Any damages arising from your reliance on information or data obtained through the Service
  • Any damages resulting from unauthorised access to or use of our servers
  • Any damages arising from the modification, suspension, or discontinuation of the Service
  • Any inaccuracies, errors, or omissions in the data provided through the Service

Our total liability for any claims arising from your use of the Service shall not exceed the amount you paid us in the twelve months preceding the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

Indemnification

You agree to indemnify, defend, and hold harmless Property Stats and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Any content you submit or transmit through the Service

Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for any reason, including:

  • Violation of these Terms
  • Conduct that we believe is harmful to other users, us, or third parties
  • Extended periods of inactivity
  • Request by law enforcement or government agencies

You may terminate your account at any time by contacting us. Upon termination, your right to use the Service will cease immediately.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by:

  • Posting the updated Terms on our platform
  • Updating the "Last updated" date at the top of these Terms
  • Sending you an email notification for significant changes

Your continued use of the Service after any changes constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and Property Stats concerning your use of the Service. These Terms supersede any prior agreements, communications, or understandings between you and Property Stats, whether oral or written.

Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Property Stats.

Contact Information

If you have any questions about these Terms, please contact us: